Founded in 1989 in Russia, POTOK EC is a developer of tailored software solutions for public utilities and support companies in the housing/utility and energy sectors.

With hundreds of projects implemented in Russia, Belarus, Kazakhstan, Ukraine, Moldova, and the Baltics, the company brings together the best industry expertise in urban utility infrastructure management and computerization for utility operators.

For over a quarter of a century now, POTOK EC believes in its mission to develop and commercialize tools under its own CityCom brand. Based on the most advanced information technology, these tools provide safe and comfortable environments for municipal utility system management.

Learn more

What do we do?

We ensure high quality of computerization for municipal utilities by helping them to optimize the operation of utility systems, reduce costs, plan for efficient repair campaigns, and improve their employees' skills. Learn more

How do we work?

We guarantee technical performance and economic efficiency of your project. This is not just a loud statement but a fact proven by our industry computerization statistics over the years. We have perfected the process of step-by-step implementation of information projects to achieve almost 100% efficiency. Virtually all our contracts lead to successful deployments and CityCom becomes an integral part of the daily routine for dozens of employees from different departments.

Why are we better?

• We know everything there is to know about process computerization for public utilities. This is why we focus on the implementation stage, customer relations, training, and support. We have developed and tested an implementation procedure which enables us to guarantee a meaningful outcome.

• We have a flexible license and pricing policy. If the number of users in the local network increases, the cost of licenses remains the same. So, the more CityCom workplaces you have in your corporate network, the lower the cost per workplace is.

  In fact, any public utility company or city authorities with very modest financial resources can now achieve their targets if they use one of the project implementation options which we offer.

• The unique CityCom(Cloud) service makes it possible to start work right away, without any initial infrastructure development costs. Deployment of any software at an enterprise requires server allocation and administration and storage system installation and setup. Apart from money, all this takes a lot of time.

Today, CityCom software products are high-class expert systems in their subject areas. Computerization areas related to the operation of utility systems, security of utility infrastructure, and cost savings are the most formidable and at the same time the most relevant challenges.

The CityCom platform is a tool for creating electronic models for industrial purposes that may be used on a daily basis by different departments within an enterprise, such as production and technical, dispatcher, repair and maintenance, sales, and design departments, and managers at all levels. When implemented, CityCom IGS becomes the main corporate production system of a public utility company. This is why we have developed a one-of-a-kind system for licensing and technical support for our users. Learn more

Over the years, we have implemented more than a hundred projects, spent thousands of hours with our users, and trained dozens of highly qualified experts. As a result, every industry-specific product in the CityCom line may be used both as a stand-alone production management information system of an enterprise and as a GIS subject layer within the Safe City concept, by a public safety answering point, city hall, etc.

As of now, CityCom content layers may include the following municipal services:

• Heat supply
• Water supply
• Sewerage
• Power supply
• Gas supply
• Land use
• Sewage disposal and municipal solid waste handling
• Public road systems
• Landscaping and urban area improvement
• Vehicle monitoring
• Certification of buildings and structures

The combination of these layers (electronic models) in a single CityCom information space and end-to-end analytical resources is a powerful tool for operational management and development that meets all legal and regulatory requirements.

Our customers are businesses and organizations from a variety of regions. Every city and every organization have their own specific features. Some of them lack process engineers or computer network administrators while others have the required workforce but lack good communication channels. In each case, we propose the most supportive strategy for step-by-step project implementation.

At the project kick-off stage, the choice is generally among three options:

1. Purchase of licenses and step-by-step implementation, with useful deliverables produced at each project milestone. In this case, the project budget consists of the cost of software licenses and implementation/user training services.

2. Connection to CityCom(Cloud) and step-by-step activation of required subsystems.

3. Use of CityCom(Cloud) for quick launch of the project and then transition to Option 1. In fact, in this case the customer implements Option 1 but pays in installments over a few years.

Each of the CityCom purchase options listed above contains various nuances and is easily customized to meet budgeting requirements of a specific company.

No matter which option our users choose, they always receive comprehensive consulting and technical support, our implementation procedure, training, author's supervision, and sincere interest of our experts in high-quality and useful project deliverables.